Delhivery - Senior Director - Operations

Key Responsibilities:

- Accountable for achieving service level, cost, quality and employee morale within his/her AOR.

- Building medium-long term facility expansion plans based on the company growth by proactively working with network/A&I.

- Drive SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.

- Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.

- Facilitate communication and coordination with different teams such as commercial, security & fleet.

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Monitoring employee's safety and security parameters across region and ensures no unlawful activity occurs.

- To assess the capability gaps of the team and to build/execute a plan to close the gaps.

- Formulating a contingency plan for his/her respective AOR and peak planning for load spikes during festive seasons/ month ends.

- Plan & execute facility relocation, expansion, and sorter implementations.

- Develop facility standards, new processes, and champion the implementation.

- Responsible for training, mentoring, coaching of Directors & Senior Managers.

- Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery.

- HR/Employee related KRA's - Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Person Specifications- Skillsets/Education:

- Functional Skills - Operations Management, Data Analysis, Change Management, Stakeholder Management

- Experience - 8-15 years of relevant experience in Logistics/ Manufacturing industry Experience

- Behavioral Skills - Good communication and analytical skills Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up.

- Ability to work well in a team environment.

- Collaborate with internal and external resources in order to gain credibility with senior management.

- Traveling will be a part of the role. (1-2 weeks in a month)