Manager - Client Retention (KAM) Roles and Responsibilities: - Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities - Create a client success roadmap - A clear roadmap of the client's experience across all touchpoints. i.e., Transition Plan for new onboarding, client engagement model, service precisions & SOP management, etc - Cross-Selling and Up-selling to the client base and growing the account to achieve the targets - Conducting business reviews with clients and focusing on service delivery experience - Achieving client relationship targets and KPI's - Liaising with internal departments to ensure client requirements are fulfilled - Escalating and resolving areas of concern as raised by clients. - Monitoring performance against service level agreements and flagging potential issues for timely resolution Desired Skills and Experience: - Strong in Program Management and data analytics. Advance Excel and SQL are mandatory - Preferred to have knowledge of the e-commerce Industry - 2-3 Years of experience in Client relationship Management and CX analytics - Strong Interpersonal Skills - Proactive and self-driven with a great sense of ownership - Strong problem solving & Prioritization skills with an eye for detail. - Good in negotiation and persuasion.

Mumbai

Bangalore

Delhivery - Manager - Client Retention/Key Account Management 

Job Description for Delhivery - Manager - Client Retention/Key Account Management  in DELHIVERY LIMITED in  Mumbai Bangalore for (1-3) years of experience. Apply Now!