Delhivery - Director - Regional Hub Operations

- Planning, Executing & Monitoring end to end first mile and middle mile operations.

- To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions.

- Work with Engineering/SNOP team on capacity planning.

- Perform ongoing analysis to improve facility metrics, service levels and productivity.

- Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.

- Review infrastructure and asset requirements based on load projections and network changes.

- Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.

- Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).

- Liaise with Customer support teams to resolve client specific escalations and issues.

- HR/Employee related KRA's - Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor