Delhivery - Director - Regional Hub Operation

- Accountable for achieving service level, cost, quality and employee morale within his/her AOR.

- Building medium-long term facility expansion plans based on the company's vision by proactively working with network/A&I.

- Drive SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.

- Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.

- Facilitate communication and coordination with different teams such as commercial, security & fleet.

- Working with business development and customer success teams to reduce client escalation by monitoring that the queries, issues & grievances are taken care of within time and improving customer experience.

- Monitoring employee's safety and security parameters across region and ensures no unlawful activity occurs.

- To assess the capability gaps of the team and to build a training plan to rectify the gaps.

- HR/Employee related KRA's - Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor.

- Functional Skills - Operations Management, Data Analysis, Stakeholder Management

- Experience - Relevant experience in Logistics/ Manufacturing industry.

- Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude

- Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management.

- Traveling will be a part of the role.