Delhivery - Director - Business Partner Development

Roles & Responsibilities:

- Drive business growth by identifying, acquiring, and onboarding new transport partners to strengthen first-mile and last-mile delivery operations.

- Develop and maintain strong relationships with business partners, ensuring long-term engagement and business retention.

- Generate leads, conduct sales meetings, negotiate commercial terms, and close partnerships to expand the vendor network.

- Ensure adequate vehicle availability and timely placement as per operational schedules to meet service-level agreements (SLAs).

- Conduct vendor ROI (Return on Investment) and Profit & Loss (P&L) analysis to improve profitability and operational efficiency.

- Coordinate the end-to-end vendor onboarding process, including documentation, compliance, and system integration.

- Monitor and optimize vendor performance through data analysis, capacity planning, and resource utilization strategies.

- Track key performance indicators (KPIs) such as cost per shipment, dispatch share, vehicle availability, turnaround time, and partner productivity.

- Plan fleet capacity to support peak seasons, demand surges, and business expansion initiatives.

- Resolve vendor escalations and operational issues promptly while maintaining high levels of partner satisfaction.

- Train business partners and internal teams on operational processes, mobile applications, dashboards, and payment systems.

- Collaborate with Sales, Operations, Finance, and Supply Chain teams to achieve revenue, profitability, and customer service objectives.

- Prepare MIS reports, performance dashboards, and business insights to support strategic decision-making.

- Identify process improvement opportunities to reduce costs, increase efficiency, and enhance overall operational performance.