DBS Bank - Senior Associate - Gold Loan Product Management

DBS Bank has been present in India for 30 years, opening its first office in Mumbai in 1994. DBS Bank India Limited is the first among the large foreign banks in India to start operating as a wholly owned, locally incorporated subsidiary of a leading global bank. As a trusted partner, DBS provides a range of banking services for large, medium, and small enterprises and individual consumers in India, focusing on a seamless customer experience that helps them 'Live more, Bank less. In November 2020, Lakshmi Vilas Bank was merged with DBS Bank India Limited. DBS Bank India is now present in ~350 locations in 19 Indian states.

Job Purpose Product Management and Analytics including Regulatory Compliance

Key Accountabilities

- Product Management Support

- Support Performance Analytics & Client Journey

- Regulatory Adherence & Controls

- Risk & Control Contribution

Job Duties & responsibilities

- Collaborate with senior team members on developing, implementing, and monitoring product strategies and controls for the Gold Loan portfolio.

- Assist in tracking key performance indicators (KPIs) and preparing reports to provide insights for product enhancement and business growth.

- Identify and suggest opportunities for process improvement within the Gold Loan client lifecycle to enhance efficiency, customer experience and governance

- Assist in ensuring adherence to RBI guidelines (LTV, KYC/AML, auctions, interest rates, disclosures) and internal compliance standards for Gold Loan products.

- Work collaboratively with Technology, Compliance, and Risk teams to ensure data integrity, facilitate system enhancements, and support risk mitigation efforts.

- Help monitor the implementation of regulatory circulars and assist in managing statutory/regulatory inspections and audit findings.

- Prepare materials for briefings on compliance observations and best practices for branch staff.

Required Experience

- Basic knowledge of banking regulations

- Basic understanding of branch operations and lending

- Good observation, documentation, and reporting skills.

- Product management support, business analytics, or a related field within retail banking

Education / Preferred Qualifications

- Graduate in Commerce/Finance (Postgraduate or professional certifications like CA-Inter/CIA preferred).

Core Competencies

- Proficiency in MS Excel.

- Ability to work with multiple stakeholders (branch staff, tech, marketing, compliance, etc).

- Process Orientation: Basic understanding of end-to-end business processes and a willingness to contribute to continuous improvement

- Good communication skills

Technical Competencies

- Basic understanding of Gold Loan product mechanics, valuation, and operational flows.

- Basic knowledge of regulatory guidelines and compliance requirements

- Familiarity with banking technology landscapes and the ability to work effectively with stakeholders for system enhancements and data extraction

Work Relationship This role will involve extensive interaction with:

- Internal: Gold Loan Sales Team, CBG COO Team, Compliance, Risk Management, Audit, Technology, Operations, Legal, Finance, Marketing, and other relevant business units.

- External: Regulatory bodies (as required), auditors, and potentially external vendors or consultants.

DBS India - Culture & Behaviors

As a part of DBS India, you will be expected to:

- Drive Performance through Value-Based Proposition: Constantly seek to deliver value to our customers and the bank, ensuring sustainable growth and impact.

- Customer Focus: Place the customer at the heart of all decisions, striving to understand and meet their evolving needs.

- Build Pride & Passion: Act as an ambassador for DBS, protecting, maintaining, and enhancing our reputation for excellence and trust.

- Invest in Team Building: Actively contribute to a collaborative and supportive team environment, sharing knowledge and celebrating successes.

- Execute at Speed: Demonstrate agility and efficiency in execution, balancing speed with quality and meticulous attention to detail.

- High Standards of Honesty & Integrity: Uphold the highest ethical standards in all dealings, ensuring transparency and accountability.