Job Title: Head of Operations India

Experience Level: 15+ Years

Location: Pune, India (Primary)

Reporting To: CEO, Achieva

Role Type: Senior Leadership | Individual Contributor + People Leader

Role Overview:

- The Head of Operations India will be responsible for driving operational excellence, people effectiveness, and scalable delivery across Achievas India operations.

- This leader will oversee multi-location teams (Pune, Faridabad) supporting Salesforce project delivery and product engineering, while building strong HR processes, performance frameworks, and a culture of accountability, growth, and motivation.

- This role is critical in ensuring that Achievas India teams operate with startup agility and enterprise-grade discipline.

Key Responsibilities:

Operations & Delivery Excellence:

- Own day-to-day operations across India delivery centers (Pune & Faridabad).

- Ensure efficient utilization, delivery quality, and on-time execution across client projects and product development.

- Establish and monitor operational KPIs (utilization, delivery health, productivity, margins).

- Drive continuous improvement across delivery processes, tools, and governance.

People & Performance Management:

- Lead and manage Salesforce developers, product teams, and delivery managers.

- Define clear role expectations, KPIs, and performance frameworks.

- Enable career growth, skill development, and leadership readiness within teams.

- Partner closely with leadership to support team scaling and succession planning.

HR, Culture & Engagement:

- Ensure strong HR policies, hiring, compensation planning, compliance, and operational hygiene.

- Introduce and manage Rewards & Recognition programs to motivate high performance.

- Foster a culture of transparency, ownership, collaboration, and learning.

- Act as a trusted point of contact for employee engagement and issue resolution.

Financial & Governance Oversight:

- Support forecasting, capacity planning, and cost optimization.

- Partner with finance and leadership on delivery margins and operational planning.

- Ensure governance rigor across delivery, staffing, and reporting.

Leadership & Collaboration:

- Serve as a key leadership bridge between India teams and global leadership.

- Drive alignment with Achievas vision, values, and growth plans.

- Support scale-up readiness as Achieva grows across customers and geographies.

Ideal Candidate Profile:

- 14 - 20 years of experience in Operations, PMO, or Delivery Leadership.

- Proven experience managing multi-team, multi-location delivery organizations.

- Strong background in governance, KPIs, utilization, performance management.

- Experience working with Salesforce, digital, or enterprise technology teams.

- Hands-on leader with a people-first yet metrics-driven mindset.

- Comfortable operating in fast-growing, entrepreneurial environments.

Measurable KPIs and Success Factors to this Role:

- High team morale, low attrition, and clear growth paths.

- Predictable delivery outcomes with strong client satisfaction.

- Scalable operational frameworks that support rapid growth.

- A motivated, accountable, and high-performing India organization.

About Achieva:

Achieva is a specialized Salesforce Consulting entity under Damco Solutions, established to strengthen Damcos capabilities in delivering Salesforce-based solutions and services.

As an integral part of Damco, Achieva operates with the same governance, leadership, and commitment to quality that Damco is known for globally.

Services Offered by Achieva:

Achieva focuses exclusively on Salesforce Consulting, Implementation, Customization, Integration, and Support Services.

It helps clients leverage the Salesforce platform to drive digital transformation, enhance customer engagement, and optimize business processes.