Daimler Truck - General Manager - Network Development

Daimler India Commercial Vehicles Pvt. Ltd

Job Description:

Department: Marketing, Sales & After Sales

Job Title: General Manager - Network Development

Level: L4

Qualification Required: University degree / MBA or equivalent

Experience required: 15 - 20 years

Male/Female: Male / Female

Location: Chennai

Position Reports to: President / Chief Business Officer

Main Objective:

Defining and implementing strategies/concepts for prospecting, establishing and ensuring qualitative development of optimized dealer network to achieve profit/market share targets for BharatBenz Trucks & Buses, to offer dealers a long-term, attractive Daimler India Commercial Vehicles dealership.

Tasks:

Network Strategy and Network Planning:

- Analyzing the market-specific requirements and Develop/support an optimized retail network strategy in cooperation with Sales and After-Sales departments. Dealer prospecting, selection and appointment in targeted regions and ensuring targeted infrastructure development and expansion.

- Developing strategic alignment on process and define/implement Dealer Standards, Compliance, training, and facilitate audits.

- Define, negotiate and follow-up development targets with dealers.

- Derive and implement innovative methods to set up low-cost infrastructure/solutions to expand the current network/reach with minimum investment from partners.

- Analyzing and monitoring main competitor's networks, market situation and defining DICV Strategy.

- Developing and implementing dealer qualification programs.

- Future Retail Strategy - Transitioning from conventional methodology to new retail strategy to serve the customers better and make dealers financially more viable.

Dealer Standards:

- Deriving, monitoring and implementing dealer standards for standardization across network and have uniform customer experience across all networks, thereby increase customer satisfaction.

- Implementing Corporate Identity for various formats of dealership.

- Selection and qualification of national/regional vendors.

- Consult and follow-up building projects based on Network Development plan from planning until opening, including readiness audit before official opening.

- Roll out a comprehensive dealer excellence program - focusing on dealer performance with respect Process, People and Sales & Service Performance KPI's. Conduct periodic audits and follow-up improvement areas.

Communication within Organization/ Network partners and engagement:

- Ensuring effective communication within DICV /Network partners/ Daimler AG.

- Supporting dealers as consultant for all topics relevant to them.

- Organize Regional dealer meets, Dealer Day. Part of dealer advisory council (DAC), drive DAC for synergy & strategic topics for overall growth of network partners & DICV.

- Engagement with automobile federation & bodies for collaboration.

- Collaboration with external stakeholders for future network.

Compliance and Integrity:

- Ensure a sustainable environment of Compliance and Integrity in area of responsibility.

- Compliance Due Diligence and Integrity checks on time

- Formulation of dealer agreements, Letter of intent

- Closure of dealership in amicable manner

Requirements:

Attributes:

- Team Player

- Collaborate

- Passion

- Respect

- Integrity

- Discipline

- Analytical skills

- Good organizational skills

- Negotiation skills

- Commitment

Knowledge/Skill/Experience:

- Ability to develop/derive strategies, think in concepts and in automotive process-oriented manner.

- Capability of managing and working as part of a team and achieving results.

- Good socio-cultural knowledge of the country.

- Specific knowledge of the markets, competition operation.

- Experience in Sales/Network Organization.

- Extensive knowledge of business administration as well as knowledge of automotive business and dealer network management.

- Excellent English / Hindi or local language skills

- Microsoft Office knowledge especially MS Excel, PowerPoint, Word and Outlook.