We are looking for a highly experienced and strategic Operations & Warehouse Director who will lead end-to-end supply chain, warehousing, fulfilment, logistics, and operational excellence for a fast-growing E-commerce / D2C brand. This role is critical for building scalable systems, ensuring seamless customer experience, and driving operational efficiency as we expand.

Key Responsibilities:

1. Operations Strategy & Leadership:

- Build and implement long-term operations strategy aligned with brand growth (- 500-1000 Cr scale).

- Own demand planning, capacity planning, supply chain optimization and operational KPIs.

- Establish SOPs across procurement, production, QC, inventory, dispatch and returns.

- Lead cross-functional collaboration with Product, Marketing, Finance & Customer Experience teams.

2. Warehouse & Fulfillment Management:

- Manage end-to-end warehouse operations: inbound, storage, outbound, dispatch, WMS, QC.

- Design and optimize warehouse layout, flow, and automation for speed & accuracy.

- Drive 99.5%+ order accuracy, <24 hr dispatch SLA, and best-in-class fulfillment metrics.

- Implement lean processes to reduce cost per order and increase efficiency.

3. Supply Chain & Vendor Management:

- Build robust network of suppliers, 3PL partners, packaging vendors, and logistics providers.

- Negotiate contracts, rates, and service-level agreements.

- Ensure consistent availability of materials and finished goods through effective forecasting.

4. Logistics & Last-Mile Delivery:

- Oversee shipping strategy across courier partners, same-day/next-day delivery, COD management, and returns.

- Reduce RTO %, improve delivery speed, and enhance customer delivery experience.

- Monitor performance through dashboards & analytics.

5. Quality Control & Compliance:

- Set up rigorous quality control across production, inbound and outbound operations.

- Ensure compliance with safety, labor laws, GST, and warehouse standards.

- Drive regular audits and process checks.

6. Team Leadership & Culture:

- Build, lead, and mentor a high-performing operations and warehouse team.

- Create a culture of speed, ownership, safety, and continuous improvement.

- Implement training programs and clear performance metrics.

Key Requirements:

1) 10-18 years experience in Operations / Supply Chain within E-commerce, D2C, FMCG, or Consumer Tech.

2) Proven experience scaling operations to high order volumes.

3) Strong knowledge of WMS, forecasting tools, 3PL management, and automation systems.

4) Hands-on experience with large warehouses (50,000-200,000+ sq ft).

5) Strong analytical mindset with ability to drive data-led decision making.

6) Excellent leadership, communication, and vendor negotiation skills.

7) Prior P&L responsibility preferred.

Success Metrics:

1) Order Accuracy

2) Dispatch SLA

3) Fulfilment cost per order

4) Inventory accuracy

5) RTO %

6) Team productivity & retention

7) Overall operational efficiency and scalability