About Us:

- Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries.

- Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made.

- Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.

- Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

- Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions.

- Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

- Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

- Build Your Career with Cyncly in Kochi

- Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions.

- Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning.

- With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive.

- Flexibility to work across multiple shifts, including rotational or varying schedules, as per business requirements.

About the Role:

As a SecOps Manager at Cyncly, you will play a pivotal role in establishing and leading the Security Operations Center.

- You will be responsible for building and managing a team of security analysts and engineers, developing operational processes, and ensuring the effective detection, response, and remediation of security incidents.

- You will work closely with the Director of Information and Cyber Security to align SOC operations with business objectives and regulatory requirements around the globe.

Key Position Responsibilities Include:

- Build, lead and mentor a SOC team, fostering a culture of continuous improvement and collaboration.

- Develop and implement SOC processes, playbooks, and standard operating procedures (SOPs) for incident detection, response, and escalation.

- Oversee the deployment, configuration, and tuning of security monitoring tools (SIEM, EDR, IDS/IPS) to ensure comprehensive threat detection and visibility.

- Manage the end-to-end incident response lifecycle, including triage, investigation, containment, eradication, and recovery.

- Collaborate with IT, engineering, and business teams to promote secure architecture and enforce best practices across identity, endpoint, and infrastructure layers.

- Serve as a primary escalation point for critical security incidents and coordinate post-incident reviews and root cause analysis.

- Drive continuous improvement of detection rules, threat intelligence integration, and automation of SOC workflows.

- Maintain and expand internal documentation, ensuring repeatable processes and supporting onboarding and team-wide consistency.

- Support the Director of Information and Cyber Security in delivering long-term strategic security initiatives and cross-team efforts.

- Oversee the structure and scheduling of internal and external penetration testing, red teaming, and purple teaming exercises.

- Cultivate security awareness by designing and promoting user-facing educational material, including "cyber safety" principles and anti-phishing training.

- Report on SOC metrics, incident trends, and risk posture to leadership and stakeholders.

Required Skills and Qualifications:

- 7+ years of experience in IT security, with at least 3 years in a SOC leadership or management role.

- Strong hands-on experience with security monitoring tools (SIEM, EDR, IDS/IPS), incident response, and threat detection.

- Demonstrated ability to produce and manage SOP documentation, security templates, and operational workflows.

- Proven ability to automate or streamline SOC processes.

- Familiarity with cloud and on-premise environments, Active Directory, Conditional Access, and endpoint compliance.

- Solid understanding of threat modeling, attack vectors, and response protocols.

Core Competencies:

- SOC Operations & Management.

- Incident Response & Investigation.

- Threat Detection & Monitoring.

- Documentation & Process Development.

- Cross-Functional Communication.

- Security Tooling & Automation.

- Team Leadership & Mentoring.

- Risk-Based Prioritization & Exception Handling.

Working for us:

- At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life.

- Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

- Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact.

- We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn.

- You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

- We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work.

- Because when we collaborate, challenge each other, and share what we know, we build something better together.

- If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - Come join us