Cybernetyx - Logistics Manager

Description:

- Customs clearance and documentation.

- Manage relationships with freight forwarders, carriers, and other logistics partners.

- Ensure compliance with international trade regulations and requirements.

- Monitor and analyse logistics performance metrics to identify areas for improvement.

- Collaborate with internal teams, including procurement and sales, to ensure efficient supply chain operations.

- Have good knowledge of local logistics/shipments and able to manage courier companies.

- Support team for reverse logistics locally and internationally.

Team Management:

- Manage, train, and develop support staff to ensure high performance and professional growth.

- Manage the Logistics Coordinator team to ensure smooth operations and effective communication.

- Control attrition rates among delivery helpers through effective team engagement and support.

Warehouse Coordination:

- Coordinate with the warehouse team to address and resolve errors and cancellations.

- Ensure efficient and timely processing of orders and returns.

Order and Route Planning:

- Develop alternative order plans in case of in-transit cancellations.

- Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.

- Control route adherence and in-route cancellations to maintain delivery schedules.

Vendor and Cost Management:

- Manage vendor agreements to ensure cost efficiency and reliable service.

- Negotiate and maintain cost-effective logistics solutions with vendors.

Vehicle and Manpower Planning:

- Plan and ensure the availability of vehicles required for deliveries.

- Develop and implement manpower and daily task planning to meet operational needs.

Process Improvement:

- Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.

- Monitor and control in-transit damage and develop strategies to minimize occurrences.

Repair and Installation TAT Control:

- Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).

Escalation Handling:

- Handle escalations effectively and ensure a systematic approach to resolving issues.

- Conduct RCA and implement actionable plans to prevent recurrences