Customer Training & Enablement Manager - SaaS

Role: Customer Training & Enablement manager

Location: Chennai

Experience: 5-10 Years

Employment Type: Full-Time, Permanent

Company Overview

It is a fast-growing, innovative SaaS company revolutionizing customer onboarding and professional services automation.

Our mission is to empower B2B companies to deliver smooth, consistent, and efficient onboarding experiences-reducing chaos and boosting customer satisfaction.

Roles & Responsibilities

- Partner with Implementation teams to assess and address customer training needs.

- Develop, maintain, and update training content, playbooks, and e-learning modules for strategic customers.

- Conduct engaging virtual and on-site training sessions for clients and internal teams.

- Design quizzes, assessments, and certifications to evaluate learning effectiveness.

- Continuously refine enablement materials based on customer feedback and product updates.

- Collaborate with the Product team to document and share best practices.

- Leverage tools, especially AI-based solutions, to enhance training efficiency and reduce time-to-productivity.

Requirements

- 5+ years of experience in training, enablement, or instructional design roles.

- Strong communication, presentation, and facilitation skills.

- Proficiency with LMS tools or e-learning platforms.

- Ability to simplify complex technical concepts into user-friendly content.

- Experience working with SaaS products or project management tools preferred.

Why to Join?

- Impact & Ownership: Be a core contributor shaping our customer experience.

- Collaborative Culture: Work with passionate, talented, and creative individuals.

- Recognition & Fun: We celebrate wins-big and small-with energy and creativity.

- Learning & Growth: Access continuous learning, skill development, and career advancement.

- Flexibility: We love collaboration in the office but support flexible hours for balance.