Customer Support Specialist - BPO

Customer Support Specialist

Experience: 2 to 5 years

Job Type: Full-time

Job Overview:

- We are seeking a dedicated and empathetic Customer Support Specialist with 2 to 5 years of experience to join our team.

- In this role, you will be the primary point of contact for our customers, responsible for providing exceptional service by promptly addressing their questions, feedback, and any escalated issues.

- Your strong communication and problem-solving skills will be key to ensuring a positive and seamless customer experience, as you maintain a high level of knowledge about our products and services.

Key Responsibilities:

- Customer Service Excellence: Provide exceptional customer service by promptly and effectively addressing all customer queries, feedback, and escalations.

- Product Expertise: Maintain a high and current level of product and service knowledge to consistently offer accurate, relevant, and helpful solutions to customers.

- Problem Resolution: Utilize excellent communication and problem-solving skills to efficiently resolve customer issues and enhance their overall experience.

Qualifications & Skills Required:

- Experience: 2 to 5 years of experience in a customer support role or a related customer-facing field.

- Communication Skills: Strong proficiency in both verbal and written communication, along with excellent interpersonal skills.

- Independence: Proven ability to work effectively and independently with minimal supervision, demonstrating self-motivation and initiative.

- Empathy & Patience: Possess a high degree of empathy and patience, enabling you to effectively handle challenging customer issues with understanding and calm.

- Customer Focus: A strong commitment to consistently meeting and exceeding customer expectations and ensuring their satisfaction