Your roles and responsibilities: - Taking ownership to onboard customers by understanding the requirements and provide consultative solutions. - Prepare Statement of Work, project plans, integration documents etc and get them signed off by customers. - Work on integrating CM.com products with the customer's technology stack and product ecosystem. - Share best practices to customers on product implementation. - Provide product training (onsite and virtual) to customers and coordinate with the customers on User Acceptance Testing and Training. - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Ensure proper recording and closure of all issues before the project go-live date and prepare handover documentation for the Customer Success Team. - Work collaboratively with the sales &amp; customer success team for upselling and cross-sell opportunities. Requirements: - Minimum of 2 years experience in customer support/implementation role in a SaaS business. - 2-3 years experience in implementation of products like chatbots, marketing automation tools, the helpdesk is a must or a minimum of 3 years working experience in these products is mandatory. - Good to have hands-on experience with configuring webhooks, REST APIs, web services, JSON and Javascript. - Tech-savvy with a strong intent to understand and explain the technology. - Social skills and problem-solving ability, as well as consultative communication. - Good understanding of sales and how to build long-term customer relationships. - Good project management skills.

Bangalore

Customer Support Role - SaaS Products 

Job Description for Customer Support Role - SaaS Products  in Aventure Innovations Private Limited in  Bangalore for (3-6) years of experience. Apply Now!