Customer Support Manager - International Transactional Banking

Role Overview:

- As a Customer Support Manager in International Transactional Banking, you will play a critical role in ensuring smooth onboarding for new clients and maintaining robust relationships with existing ones.

- You will manage essential processes such as account opening, KYC procedures, and documentation review for international transactions.

- Additionally, you will act as a liaison between clients and the bank's internal teams, including legal and compliance, to ensure seamless operations and adherence to regulatory requirements.

Key Responsibilities:

Client Onboarding and Relationship Management:

- Guide new clients through the account-opening process, ensuring all documentation is accurate and complete.

- Foster strong relationships with clients, addressing inquiries promptly and professionally.

Documentation and Compliance:

- Execute KYC procedures and review export-import contracts and supporting documents.

- Collaborate with the legal and compliance teams on due diligence matters.

Transaction Support:

- Support international cross-border payments, export-import transactions, and FX deals.

- Provide insights into foreign exchange rates and currency conversions.

- Facilitate banking products such as Letters of Credit and Bank Guarantees.

Operational Excellence:

- Coordinate with internal teams to ensure alignment with best practices and client satisfaction.

- Monitor multiple projects, ensuring deadlines are met under pressure.

Regulatory Compliance:

- Adhere to Indian regulatory requirements and the bank's internal policies in all activities and recommendations.

Required Qualifications:

- Bachelor's degree in Business, Finance, or a related field.

- At least 5 years of relevant experience in international banking or trade finance.

- Strong proficiency in English (both written and verbal communication).

- Hands-on experience with Office applications, including Microsoft Excel, PowerPoint, and Word.

- Solid understanding of client onboarding processes, KYC requirements, and corporate documentation.

- Familiarity with basic legal contracts and the ability to liaise effectively with legal and compliance teams.

Preferred Skills:

- Experience in international payments, export/import transactions, and basic understanding of FX dealings.

- Knowledge of banking products such as Letters of Credit and Bank Guarantees.

- Ability to create clear and professional slides and presentations using Microsoft PowerPoint.

- Exceptional customer engagement and relationship-building skills.

- Detail-oriented with the ability to manage multiple priorities in a high-pressure environment.

- Self-motivated, proactive, and adaptable to best practices.

- Strong collaboration and cross-team coordination skills.