Customer Success Solutions Architect

About the Role

Were looking for a Customer Success Solutions Architect who can own enterprise accounts end-to-end from onboarding to expansion.

This isnt traditional CS.

This isnt pure solutions architecture either.

Youll be the trusted technical partner to enterprise customers helping them design, implement, optimize, and scale AI infrastructure using Portkey.

If you enjoy:

- Whiteboarding architecture with senior engineers

- Debugging production issues

- Driving adoption and expansion

- Being accountable for revenue retention

Youll love this role.

What Youll Own

1. Enterprise Account Management

- Own a portfolio of mid-market & enterprise accounts

- Drive onboarding, adoption, renewals, and expansions

- Build strong multi-threaded relationships Eng, Product, CTO, Ops)

2. Solutions Architecture

- Design scalable AI/LLM infrastructure using Portkey

- Guide customers on best practices (fallbacks, load balancing, caching, observability, cost optimization)

- Review architectures and provide implementation guidance

3. Technical Advisory

- Debug integration issues

- Run architecture reviews & optimization workshops

- Help customers move from PoC Production Scale

4. Revenue & Expansion

- Identify upsell opportunities based on usage patterns

- Partner with Sales on expansions

- Own retention and NRR for your accounts

What Were Looking For

- 5 years experience in Solutions Architecture, Customer Success (technical), or Forward Deployed Engineering

- Experience managing enterprise accounts $100k+ ARR ideally)

- Strong backend understanding APIs, SDKs, distributed systems, infra concepts)

- Comfortable reading logs, metrics, debugging production issues

- Ability to communicate clearly with both engineers and business stakeholders

- Experience with AI/LLM infra is a strong bonus