JD: 1) Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the stock broking support process 2) Monitor day to day operational tasks & metrics in a shift based model 3) Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders 4) Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives 5) Identify opportunities to build new tools and improve existing process flows and controls 6) Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development 7) Monitor and improve key operational metrics ensuring customer satisfaction is at its highest 8) Ensure a positive, collaborative and cohesive team environment Required: 1) Minimum 5-7 years handling support for stock broking queries 2) Experience handling customer complaints and regulatory inquiries 3) Expert Microsoft Office skills (word, excel, power point, outlook) 4) Ability to switch tasks as needed while staying extremely organized 5) At least two years of experience in a people management role 6) Excellent communication skills, both written and verbal, experience making presentations to large and small groups 7) NISM 6 or 7 Preferred

Bangalore

Customer Success Manager - Stock Broking Firm 

Job Description for Customer Success Manager - Stock Broking Firm  in Derive Management Solutions in  Bangalore for (5-13) years of experience. Apply Now!