Customer Success Manager - Media Firm

Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team, which help our customers adopt data-driven marketing at scale.

Responsibilities

- Manage service delivery and customer satisfaction (KPI: Responsiveness and Quality of Response)

- Analyze data trends and client performance

- Build and manage the operations team

- Provide input for product management and engineering teams

Requirements

- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.

- Experience in stakeholder and client management.

- Excellent communication, analytical, and influencing skills.

- Ability to build and manage a team of associates

- Ability to work and succeed in a dynamic, quickly-changing environment.