Customer Success Manager Key Responsibilities and Accountability: - Drive product adoption & customer satisfaction through effective onboarding, training, and ongoing support - Build strong relationships with key stakeholders & serve as their trusted advisor - Develop customer success plans aligned with clients' business objectives & conversation design needs - Translate client business requirements into structured conversation flows and implementation plans - Monitor usage metrics, conversation analytics, and health scores to identify improvement opportunities - Advise clients on best practices for voice persona development and context management strategies - Support implementation of prompt engineering techniques for generative AI voice agents - Coordinate cross-functional teams to resolve technical issues and implement conversation improvements - Conduct regular business reviews to demonstrate value and ROI of conversation design implementations - Create documentation and guidelines that enable clients to optimize their conversational experiences - Facilitate workshops to align client teams around successful conversation design and implementation - Gather & document customer feedback to inform product roadmap and conversation design improvements Skills & Competencies: - Exceptional written and verbal communication - Strong presentation and demonstration abilities - Customer empathy and consultative approach - Ability to balance technical aspects with business needs - Experience with CRM platforms and customer success tools - Excellent time management and prioritization - Adaptability and willingness to learn new technologies - Strong collaboration abilities with cross-functional teams Experience: 3-5 years - Previous experience in conversation design or voice user interface (VUI) implementation - Background in user research and usability testing - Familiarity with accessibility standards and inclusive design - Experience with generative AI models like GPT, Claude, or similar - Understanding of RAG (Retrieval-Augmented Generation) implementations - Project management certification or experience Education: B.tech

Bangalore

Customer Success Manager - Conversational AI/Chatbot Segment 

Job Description for Customer Success Manager - Conversational AI/Chatbot Segment  in AVE-Promagne Business Solutions in  Bangalore for (3-10) years of experience. Apply Now!