Roles and Responsibilities: - Establish clear client retention goals - Upselling and cross-selling services with existing clients - Review customer complaints and concerns and seek to improve the client's experiences - Build relationships between clients and the technical team - Evaluate and Analyze client's Needs - Builds Trust and Transparency with Clients - Promotes Customer Loyalty - Collecting customer feedback and closing feedback loops - They should focus on adding value and reducing attrition - Coordinate with Intra & inter-departments to collaborate on clients' issues for quick resolutions. - Prepare reports on customer success metrics, and provide recommendations for improvement to internal teams based on customer insights. - Regularly check with customers to understand their needs, challenges, and goals. - Collaborate with cross-functional teams to address customer issues and requirements. Desired profile: - You have a minimum of 2-3 years of experience in the customer-facing customer success field (Having experience in a B2C company is a major plus) - Smart thinker, innovator, and decision-maker who can inspire customer loyalty. - Great leadership skills - Have an acumen and tact for handling C-Suite discussions - Great communication skills - Experience handling infuriated customers - Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our services.

Bangalore

Customer Success Manager - B2C Segment 

Job Description for Customer Success Manager - B2C Segment  in Confidential in  Bangalore for (2-3) years of experience. Apply Now!