Customer Success Manager - AdTech

Customer Success Manager - AdTech

Job Description:

- Drive revenue growth, reduce churn, and maximize client value in a high-growth AdTech environment.

- Serve as the primary point of contact for clients, proactively addressing objectives, challenges, and monetization goals with strategic recommendations.

- Collaborate cross-functionally with Sales, Product, and Operations for seamless onboarding, campaign execution, performance optimization, and delivery.

- Conduct performance reviews, analyze metrics, deliver product demos, support pre-sales, and resolve issues while staying ahead of AdTech trends.

- Ideal Candidate: Strong Customer Success/Account Management profile with technical savvy in digital advertising/programmatic platforms.

Mandatory skills

1. 6+ years overall experience, including at least 4+ years in Customer Success.

2. 3+ years in AdTech industry.

3. Experience managing clients outside India (preferably US/America).

4. Cross-functional work with Sales, Product, and Ad Operations for campaigns, optimization, and delivery.

5. Strong technical understanding of digital advertising/programmatic platforms.

6. Worked at an AdTech company in the last 3 years.

7. No frequent job hops; minimum 1+ year in current organization.

8. Resume must includes quantifiable metrics/numbers.

Experience:

Customer Success: 4 years (Required)

Adtech: 3 years (Required)

Location: Bengaluru, Karnataka

Experience: 6-8 years