Customer Success Manager
Job Description :
- Operate as the lead point of contact for any and all matters specific to customer account management
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Periodic reviews
- Assist with high severity requests or issue escalations as needed
Requirements :
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
- Excellent listening and presentation skills
- Excellent verbal and written communications skills
- Good command over English language
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