Description: Strategic Implementation Leadership (The Build): You will guarantee that every SAAS platform launch is fast, accurate, and sets the customer up for long-term success. - Executive Ownership: Serve as the regional executive sponsor for high-value implementations. Ensure Sales Handover Validation is rigorous and project scopes align with regional realities. - Methodology & Quality: Define and enforce high-quality standards across the implementation lifecycle (BRD, Configuration, UAT). You are the final approver before Go-Live, signing off on system readiness and data integrity. - Integration Command: Navigate the complexities of client ERP/SAP integration. Coordinate closely with our R&D and Integration teams, acting as the technical bridge to ensure seamless, real-time data flow for our customers. - Driving Velocity: Relentlessly focus on accelerating project timelines without sacrificing quality, ensuring maximum Time-to-Value for our clients. Customer Success & Adoption (The Grow): - Your primary mandate shifts to guaranteeing that the platform is not just live, but is deeply adopted across all layers of the clients distribution network. - Value Realization: Define and track key metrics that matter. Proactively identify and resolve adoption roadblocks to minimize churn risk and maximize Customer Lifetime Value (CLV). - Deep Customer Insight (Client Beat): Go beyond the office. Conduct regular Client Beat Visits across the region to sit with distributors and DSRs (sales rep), gaining firsthand insight into their operations to drive relevant platform usage. - Hypercare & Transition: Lead the high-intensity Hypercare phase, transforming initial issues into immediate wins. Ensure a smooth, documented handover to the BAU Account Management team for ongoing farming. - Process Elevation: Lead internal retrospectives to capture regional learnings and continuously refine our implementation playbooks, making SAAS a benchmark for SAAS delivery excellence. What You'll Bring: - Proven Experience: 7+ years in a Customer Success or Professional Services leadership role within a B2B SAAS environment. - Industry Expertise: A deep, working knowledge of the CPG distribution ecosystem (secondary sales, distributor management, trade promotion). You understand the sales representative's day-to-day. - Strategic Leadership: Demonstrated ability to lead, mentor, and motivate geographically dispersed Implementation and Account Management teams. - Stakeholder Mastery: Exceptional ability to influence and manage executive-level relationships, both with internal VPs and external C-suite clients. - Technical Fluency: Comfort overseeing complex data migrations and ERP/SAAS integration projects. - Road Warrior Mentality: Willingness and ability to travel frequently across the assigned region to govern projects and engage directly with key clients.

Mumbai

Bangalore

Customer Success Head - B2B SaaS - FMCG 

Job Description for Customer Success Head - B2B SaaS - FMCG  in A.V.E.QUEST TALENT SOLUTIONS (OPC) PRIVATE LIMITED in  Mumbai Bangalore for (7-12) years of experience. Apply Now!