Customer Success & Growth Manager - Real Estate AI Solutions

Customer Success & Growth Manager

Ensure every client becomes a repeat client.

About the Role:

We're looking for a consultative, relationship-driven Customer Success & Growth Manager to own the post-sale client experience - building trust with senior stakeholders, driving retention, and uncovering opportunities for expansion within existing accounts.

What You'll Do:

- Own day-to-day relationship management with client accounts

- Run quarterly business reviews

- Deliver executive-level updates

- Identify future growth opportunities within accounts

- Develop reference accounts and client testimonials

- Identify and pursue expansion opportunities

- Gather and act on client feedback

Success Metrics:

- Client retention

- Repeat revenue

- Reference accounts secured

- Net Promoter Score (NPS)

- Upsell revenue

What We're Looking For:

A consultative professional with strong communication and project management skills, and a solid understanding of the real estate industry. Backgrounds in management consulting, developer strategy teams, project management firms, or architectural firms are a strong fit.

Compensation Note:

Performance bonus in addition to the fixed salary

What Success Looks Like in the First 90 Days:

- Meet every existing client

- Conduct executive reviews across the client base

- Generate repeat opportunities

- Create a customer success playbook

Lav Chokhani
Talent Corner HR Services
9620166969