Customer Success Account Manager

Customer Success Account Manager.

Location: Noida (5 days working from office).

Industry: Recruitment & Staffing.

Experience: 5-10 Years (Preferred in Staffing/Recruitment or B2B Client Handling).

Job Summary:

We are looking for a dynamic and client-focused Customer Success Account Manager to join our recruitment and staffing company.

This role is responsible for building and maintaining strong client relationships, ensuring high levels of client satisfaction, and driving successful talent delivery outcomes.

Key Responsibilities:

- Act as the primary point of contact for assigned client accounts.

- Understand client hiring needs and coordinate closely with the recruitment team to deliver qualified candidates.

- Build long-term relationships with clients through regular check-ins, performance reviews, and proactive communication.

- Resolve client issues, address concerns promptly, and ensure overall satisfaction.

- Identify opportunities for upselling and cross-selling staffing services.

- Maintain documentation of client interactions.

- Collaborate with internal teams to ensure seamless delivery and service quality.

- Monitor account health metrics such as fill rates, feedback scores, and attrition.

- Cross selling, Upselling.

Key Skills Required:

- Strong communication and interpersonal skills.

- Ability to manage multiple client accounts efficiently.

- Customer-centric mindset with a problem-solving attitude.

- Basic understanding of recruitment processes and staffing lifecycle.

- Good in follow-ups, reporting, and documentation.

- Proficient in MS Office/Google Workspace.