Customer Service Operations Role - Supply Chain Function - D2C/eCommerce brands - Beauty/Lifestyle

1. Supply Chain Customer Service Operations :

Location : Mumbai

Experience : 8+ years

Industry Preference : D2C (Beauty/Lifestyle)

Role Overview :

We are looking for an experienced professional to lead customer service operations within the supply chain function, ensuring seamless order fulfillment and a superior customer experience.

Key Responsibilities :

- Manage end-to-end order management, from order placement to delivery

- Coordinate with warehouse, logistics, and sales teams to ensure timely dispatch

- Handle escalations, returns, refunds, and customer complaints efficiently

- Drive process improvements to enhance customer satisfaction (OTIF, fill rates)

- Monitor KPIs and generate performance reports

- Collaborate with cross-functional teams for demand visibility and planning

Requirements :

- 8+ years in supply chain/customer service operations

- Experience in D2C or e-commerce brands (beauty/lifestyle preferred)

- Strong stakeholder management and problem-solving skills