An MNC is hiring for a Customer Service Manager in Chennai Position Summary :&nbsp; Ensure that client is the most preferred colocation / hosting partner by building strong Relationship with key accounts &amp; managing Customer Service life cycle post implementation. Major Responsibility :&nbsp; - Relationship Management across all levels in Customer organization. - Service Review &amp; SLA Management - Customer Escalation Management. - Improving CSAT score - Retention &amp; Growth - Support in introduction of New Initiatives / Roll out &amp; Cost saving - Keep accurate records and document customer service actions and discussions - Analyze statistics and compile accurate reports Key Performance Indicators :&nbsp; - CSAT Score - Number of escalations. - Account Growth &amp; Revenue retained - Reduction in ticket rate. - Cost optimization due to new initiatives Qualification Necessary :&nbsp; - B. Tech / BE preferably with an MBA or MBA - Preferably ITIL Certified. Experience Necessary :&nbsp; - 4-6 years Telecom industry experience especially in Enterprise Customer facing role. Skill Requirement :&nbsp; Technical : Technically aware about the Data Center Colocation related terms / infra. and technologies Functional : Strong client-facing and communication skills with proficiency in English, ability to understand &amp; explain problems &amp; solutions, ability to push internal customers to work towards customer satisfaction. Behavioral : Committed to service excellence, customer centric, taking ownership of customer issues and follow-ups to ensure resolution, positive and a good listener, good negotiation skills, positive outlook. Leadership : Problem solving ability, ability to handle ambiguity during crisis situations &amp; withstanding pressure. Ability to think strategically and to lead. Those interested may hit the apply button or reach out on 8756992413

Chennai

Customer Service Manager - IT 

Job Description for Customer Service Manager - IT  in Rainbow HR in  Chennai for (4-6) years of experience. Apply Now!