Customer Service Advisor - Banking

Description:

- Has experience in handling customer service for a banking client with moto services insurance/loan/mortage, etc.

- Customer Service Excellence: Strong empathy, listening, and relationship-building skills.

- Communication: Clear verbal and written communication for diverse stakeholders.

- Organizational Skills: Ability to prioritize tasks and manage high-volume workflows.

- Problem-Solving: Analytical thinking to resolve issues and improve processes.

- Stakeholder Management: Skilled in managing expectations and building trust.

- Adaptability: Ability to work under pressure and adapt to changing priorities.

- Investigate and resolve customer queries within defined SLA and quality compliance metrics.

- Manage and prioritize a high volume of customer requests, ensuring timely and accurate follow-through.

- Maintain detailed and compliant customer records and documentation.

- Coordinate with internal teams (operations, underwriting, collections, claims, dispute resolution, etc.) to drive end-to-end resolution.

Ideal Candidate Profile:

- Experience in customer support/service for banking or financial services (insurance, loans, mortgages, motor services preferred).

- Strong empathy, patience, and customer-first mindset.

- Excellent verbal and written communication skills across diverse audiences.

- Strong problem-solving and analytical thinking to understand and resolve customer cases.

- Proven organizational and time-management ability to handle high workflow volumes.

- Skilled in stakeholder management and expectation setting.