Customer Retention Lead - B2B Logistics Startup

Description: We are currently retained by a leading and well established logistics startup to hire a Customer Retention Lead (B2B) for them. This role will strengthen long-term client partnerships to drive retention, renewals, customer satisfation and revenue expansion across key enterprise accounts.

Key Responsibilities:

- Build and scale retention programs for key accounts to increase renewals, deepen account penetration and enhance CLV.

- Manage large enterprise customers and engage senior client stakeholders.

- Drive upsell and cross-sell across logistics offerings while proactively reducing customer churn.

- Lead QBRs; manage renewals, pricing, and SLAs.

- Own revenue targets for existing accounts and support account expansion.

- Lead and mentor account management teams; set KPIs and performance goals.

Requirements:

- 8+ years in logistics/supply chain B2B sales post MBA

- 5+ years in Senior Account Management or Retention roles.

- Strong enterprise account management, negotiation and stakeholder skills.

- Good understanding of FTL, LTL, air/sea freight, warehousing and 3PL.

If you think you meet the criteria and fit the bill, then please do share your cv with a cover note on your customer retention story.