Customer Relationship Manager - Recruitment Firm

Job Title: Customer Relationship Manager

Location: Noida (Onsite)

Work Days: 5 Days Working (Monday to Friday)

Company: Maven Workforce

Job Summary:

- We are looking for a proactive and driven Customer Relationship Manager to join our team at Maven Workforce.

- The ideal candidate will be responsible for building and maintaining strong B2B client relationships, ensuring high client satisfaction, and identifying opportunities for cross-selling and upselling our services.

Key Responsibilities:

- Develop and nurture long-term relationships with key clients and stakeholders.

- Act as the main point of contact between the client and internal teams.

- Understand client needs and ensure service delivery meets expectations.

- Drive client engagement through regular check-ins, updates, and feedback sessions.

- Identify opportunities for cross-selling and upselling relevant services.

- Manage client satisfaction by resolving queries and concerns promptly.

- Maintain records of client interactions, deals, and follow-ups using CRM tools.

- Coordinate with business and delivery teams to ensure smooth operations.

- Work on B2B business development and relationship management.

- Collaborate with internal teams to develop client-specific solutions.

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field.

- 5-10 years of experience in customer/client relationship management, preferably in a B2B or staffing/recruitment setup.

- Strong interpersonal, communication, and negotiation skills.

- Proven experience in client servicing, engagement, and upselling.

- Ability to handle multiple accounts and deliver a great customer experience.

- Working knowledge of CRM tools and MS Office.

- Highly professional with a client-first mindset