Customer Relationship Manager

We are looking for an experienced Customer Relationship Manager to build, maintain, and strengthen long-term relationships with clients across India.

Key Responsibilities:

- Serve as the primary point of contact for customer communication and issue resolution.

- Manage key accounts and ensure high customer satisfaction and retention.

- Collaborate with sales, operations, and service teams for seamless client servicing.

- Collect and analyze customer feedback to identify areas for improvement.

- Develop strategies to enhance customer loyalty and experience.

- Prepare client reports and maintain CRM data accuracy.

Skills & Competencies:

- Excellent communication and relationship-building skills.

- Experience with CRM tools and customer lifecycle management.

- Strong follow-up and problem-solving abilities.

- Customer-centric approach with an analytical mindset.