Profile requirement ; - Looking for a person who is more towards sale order processing and managing the Inventory orders under back orders via RCA. OTIF%, Fill Rates for Direct Chains - Worked on Automation tool for order processing etc. - Team handling - Deptt: Supply chain Overall Responsibility : - Heading the centralized order processing cell (COP) - Rate / OTIF and addressing availability concern of customer orders. - Timely capturing and processing of all Orders. - Back-order tracking and execution - Root Cause analysis for unprocessed orders and driving the Fill Rate improvement. - Coordination with Sales, Supply chain, IT and Customers for smooth execution of Customer Orders - Centrally coordination with B2B customers and KAMs - Interface between brand, CSCC and sales for maximizing the billing within the available stock. - Fill Rate tracking of Customer to address RCA in collaboration with Customer, KAO, KAM, Supply Planners. - Highlighting availability issues on daily basis & follow up for resolving it. - Highlighting discontinued SKUs for delisting from customer master. - Collaboration with Customer: - In Stock: Addressing customer concern on their Key KPI - In stock. - Tracking PBNS quantity, chasing appointments and collaboration with CFA for delivery. - Collaboration with customer on unloading concern. - Drive COP team on processing concern and Coordination with planner for improving Range availability - Collaboration with commercial team for commercial issues, with sales KAO/KAM for master issues. Detailed Responsibility: - Ensuring PO processing on time through COP team with accuracy. - SPOC for SOP implementations related to order processing - Centrally coordination with B2B customers and KAMs - Interface between brand, CSCC and sales for maximizing the billing within the available stock. - PDP alignment with sales, CFA and B2B customers, PO Extension in coordination with customers. - Drive master correction to ensure reduction in ROR in coordination with KAMs/direct chain - Back orders review and coordination for necessary modification, follow up with CFA for execution of orders. - Tracking customer level back orders and ensure and highlights the issues causing back orders. - Ensure all the back-order issues are resolved and back orders are executed in subsequent schedule. - Follow up with respective transporters to track GIT and ensure delivery as per schedule. - Tracking Customer wise Fill Rate & loss analysis and take corrective action. - Follow up with Supply & Dispatch planners for stock to minimize availability issues. - Follow up with KAM for timely correction/ updating of customer master. - Addressing customer concern & sharing the updates on critical SKUs.

Ghaziabad

Customer Order Manager - Supply Chain - FMCG/Pharma 

Job Description for Customer Order Manager - Supply Chain - FMCG/Pharma  in Spectrum Talent Management in  Ghaziabad for (5-15) years of experience. Apply Now!