Looking for a Customer experience lead/ Customer Success Head/ Contact Centre Ops head for a Financial Start Up in Bangalore. Responsibilities : - Ensure that the Customer Support team handholds our customers as they get started with using our products - Support the team of agents on any alerts, escalations and red flags in a timely manner - Create process, policies &amp; procedures to optimize customer experience - Monitor account health and improve efficiency - Identify &amp; assess customers- needs, clarify information and provide solutions and alternatives wherever applicable - Convert customer satisfaction to customer advocacy for the company. - Understand the products inside out and be always prepared to provide technical support or training to customers. Apply only if you : - Have minimum 4 years of experience in leading customer support team (100+ agents) at a consumer product based startup - Are familiar in using smart and modern CRMs like Zendesk, Freshdesk, Intercom, Freshchat, etc. - Have excellent listening, written and verbal communication skills - Handled a scale of more than 5000 tickets a day. This must include calls, emails and real-time chat. - Scaled yourself to become an operations leader - Have hired and trained agents in the past - Worked with third party vendors and BPOs for customer support - Track record of over-achieving performance

Bangalore

Customer Experience/Customer Success Lead - Financial Startup 

Job Description for Customer Experience/Customer Success Lead - Financial Startup  in V5Global in  Bangalore for (5-10) years of experience. Apply Now!