Customer Enablement Manager - SaaS

Description:

Job Description: Customer Enablement & Training Manager

Role Type: Full-time, On-site (Chennai)

Experience: 5+ Years

Industry: SaaS / B2B Technology (Product-based)

Location: Chennai, India

About the Opportunity:

We are representing a high-growth, Series B funded SaaS innovator that is redefining customer onboarding and professional services automation. With over $45M in funding from top-tier global VCs, the company is expanding its Chennai hub. We are looking for a dynamic Enablement professional who can transform product complexity into customer success.

What will you do?:

In this role, you will be the primary architect of the customers learning journey. You will ensure that global clients don't just use the product, but master it.

- Strategic Training: Collaborate with Implementation and Success teams to pinpoint training needs for strategic global accounts.

- Content Mastery: Build and manage a library of playbooks, e-learning modules, and 'train-the-trainer' materials.

- Session Facilitation: Deliver high-impact virtual and on-site training sessions that drive product adoption.

- Certification & ROI: Design assessments and certification paths to track and prove training effectiveness.

- AI Integration: Actively use AI tools to automate content creation and optimize the training lifecycle.

- Product-to-Customer Bridge: Work with the Product team to distill complex updates into simple, actionable learning content for non-technical users.

Who should apply?:

- Experience: 5+ years in SaaS Training, Enablement, or Instructional Design.

- Expertise: Deep understanding of LMS platforms and e-learning software.

- Communication: Exceptional storytelling and presentation skills. You should be comfortable speaking to stakeholders at all levels.

- Domain Knowledge: Experience with Project Management software or B2B SaaS tools is highly preferred.

- Analytical Mindset: Ability to use feedback and data to constantly improve enablement programs.

Why Chennai?:

Our Chennai office is a vibrant hub of innovation and collaboration. We offer:

- Impact & Ownership: A chance to build the enablement function from the ground up in a fast-scaling startup.

- Collaboration: A culture that values office energy 5 days a week, fostering rapid learning and team bonding.

- Growth: Opportunity to work directly with a global leadership team and world-class product builders.