Customer Enablement Manager - SaaS

Job Title - Customer Enablement Manager

Location- Chennai

Experience - 6-10 years

Work Mode - 5 Days (WFO)

Must haves-

Instructional Design

LMS (Learning Management System)

Roles and Responsibilities:

- Partner with Implementation teams to assess and address customer training needs.

- Develop and maintain training content, playbooks, and curated e-learning modules for strategic customers.

- Conduct engaging virtual and on-site training sessions.

- Design quizzes, assessments, and certifications to measure training effectiveness.

- Continuously refine enablement materials based on customer feedback and product updates.

- Collaborate with Product teams to capture and share best practices across modules.

- Explore opportunities to enhance training efficiency by leveraging tools-especially AI-to reduce training time.

Required Skills:

- 5+ years of experience in training, enablement, or instructional design.

- Strong communication, presentation, and facilitation skills.

- Hands-on experience with LMS tools or e-learning platforms.

- Ability to translate complex technical concepts into simple, user-friendly learning material.

- Background in SaaS products or project management tools preferred.