Job Position: Customer Compensation Analyst Airlines Job Location: Gurugram, Haryana Job Type: Full Time Job Purpose - Develop and implement a mechanism for collating customer compensation processed through varied channels across the organization. - Track compensation trends daily, monthly, and yearly to detect emerging patterns and anomalies, enabling proactive decision-making and requisite course corrections. - Lead the systematic review of outlier compensation cases, evaluating each instance to ascertain the necessity for policy adjustments, thereby maintaining consistency, fairness, and alignment with organizational objectives. - Benchmark Aviation Indeed's compensation policies against other service providers in scenarios where there are large number of cases which are outliers as per our compensation policy. Evaluate revision of policy based on industry standards to ensure sustained relevance and competitiveness with the market. Key Accountabilities - Develop comprehensive processes for collecting compensation data from multiple channels. - Ensure the framework includes methods for verifying the accuracy of resolved cases and evaluating them against established policies, enhancing reliability and consistency. - Establish and manage a system for tracking compensation trends on various time scales. - Compare current data with historical trends, identifying patterns and irregularities. Provide insights to leadership to support strategic decision-making. - Create and oversee a systematic process for reviewing compensation cases that fall beyond policy guidelines. - Assess the necessity of exceeding standard payouts, ensuring all deviations are justified, documented, and aligned with company policies. Provide feedback for policy adjustments based on these reviews. - Conduct thorough benchmarking of Aviation Indeed's compensation policies against other service providers and relevant industries. - Identify best practices and recommend improvements, particularly for scenarios with a high volume of outlier cases. Ensure the compensation policy remains competitive and effective. - Oversee the governance of the compensation policy, ensuring it covers all necessary aspects, is applicable to various scenarios, and is accepted by customers. - Regularly analyze cases exceeding policy guidelines to gain insights and recommend revisions. - Keep the policy updated by benchmarking against industry standards and evolving with the market. - Continuously analyze compensation data to identify trends and areas for improvement. - Generate detailed reports and actionable recommendations for leadership to drive policy decisions and enhance customer satisfaction. - Maintain thorough documentation of all compensation cases and their resolutions. - Ensure records are accurate and available for regulatory audits and internal reviews, ensuring compliance with organizational and regulatory requirements. - Lead initiatives aimed at improving the compensation policy and grievance resolution processes. - Incorporate feedback from customers, stakeholders, and benchmarking studies to refine policies and procedures, ensuring ongoing excellence and customer satisfaction. - Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role - Strategic Foresight - Negotiation skills - Persuasive Skills - Stakeholder Management skills - Business & Financial Acumen - Customer centricity - Strong Interpersonal skills Key Performance Indicators - Percentage of grievance resolutions adhering to the compensation matrix and regulatory guidelines customer Satisfaction - Improvement in customer satisfaction scores. - Coordination with customer service and legal teams to ensure cohesive policy application. Minimum Education requirements - Master's/Bachelor's degree in, Business Administration, or a related field. - 3+ years of relevant experience - 5+ years of relevant experience

Gurgaon/Gurugram

Customer Compensation Analyst - Airlines 

Job Description for Customer Compensation Analyst - Airlines  in Aviation Indeed in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!