Curriculum Associates - Partner Success Specialist

Description:

Role Overview:

- The Partner Success Specialist is the primary point of contact for educators using Curriculum Associates digital learning solutions, including i-Ready.

- This role focuses on supporting multiple small-to-mid implementations through proactive engagement, data-driven insights, and responsive service to ensure successful adoption, renewals, and expansion.

Key Responsibilities:

- Serve as the central support contact for assigned educator accounts, ensuring smooth and effective program implementation

- Drive proactive outreach using standardized account plans, tools, and processes

- Support onboarding and implementation in partnership with internal teams within defined timelines

- Monitor implementation health metrics and address risks through targeted interventions

- Guide educators in analyzing student performance and growth data within i-Ready

- Perform basic Excel-based data analysis and reporting to support implementation success

- Provide ad-hoc reporting and insights based on territory or account needs

- Build strong relationships with key stakeholders to support account renewals

- Identify opportunities for product expansion, collaborating with sales teams

- Support pilot programs and drive strong conversion outcomes

- Deliver service aligned with company Diversity, Equity & Inclusion values

Required Qualifications:

- Associates degree or equivalent practical experience

- 1+ year experience in customer service, customer success, sales, or teaching

- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)

- Experience working with CRM tools (Salesforce preferred)

- Excellent written and verbal communication skills

- Strong customer-centric mindset with relationship-building capability

- Ability to work independently in a fast-paced, metrics-driven environment

- High attention to detail, strong ownership, and accountability

- Strong analytical thinking and problem-solving skills

Preferred Qualifications:

- Bachelors degree in Education, Business, Marketing, or related field

- 2+ years experience in customer success, education sales, or teaching

- Prior experience working with K12 educators or EdTech platforms

- Experience supporting US-based customers via virtual meetings