Description:

About Sprinklr:

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Role Summary:

The Culture & Talent Business Partner - Lead (C&T BP - Lead) role serves as a strategic advisor and trusted partner to business leaders, ensuring C&T strategies are closely aligned with organizational objectives. This role is pivotal in driving talent management, workforce planning, employee engagement, and organizational development initiatives that enable business growth and success. Additionally, the C&T BP Lead, owns change management and collaborates with Centers of Excellence (COEs) to deliver high-impact C&T initiatives across the organization.

Key Responsibilities:

Strategic Partnership:

- Act as a primary HR advisor to senior business leaders, providing insights and solutions on workforce strategy, organizational design, and talent development.

- Align HR initiatives with business objectives to drive performance and growth.

- Bringing thought-leadership, external perspective & best industry practices.

- Lead & solve complex strategic C&T challenges by identifying, designing & implementing solutions.

Talent Management:

- Lead succession planning, career development, and leadership capability building.

- Partner with Talent Acquisition to ensure effective hiring strategies for critical roles.

Employee Engagement & Culture:

- Drive engagement programs, diversity & inclusion initiatives, and change management efforts.

- Serve as a champion for organizational culture and employee experience.

Performance & Rewards:

- Support performance management processes and advise on compensation strategies in collaboration with Compensation & Benefits teams.

Data-Driven Insights:

- Utilize HR analytics to identify trends, risks, and opportunities for improvement.

- Provide actionable insights to business leaders for informed decision-making.

Compliance & Risk Management:

- Ensure adherence to local & statutory laws, company policies, and ethical standards.

- Manage employee relations issues with fairness and consistency.

Leadership & Mentorship

- Actively engage in various leadership forums to diagnose and solve talent and organization-related problems.

- Provide consultative support and guidance to managers on the implementation of core HR/Talent programs.

- Ability to coach and mentor employees and team members.

Qualifications:

- Bachelors degree in human resources, Business Administration, or related field.

- 6+ years of progressive HR experience, including at least 3 years in a business partner role supporting technology or customer-facing functions.

- Experience in fast-paced, global or technology-driven organizations.

Skills & Attributes:

- Strong business acumen and ability to influence senior stakeholders.

- Excellent communication, negotiation, interpersonal and relationship skills.

- High level of integrity, confidentiality, and emotional intelligence

- Proficiency in HR systems and data analytics.

- Ability to interpret HR metrics and provide actionable insights.

- Ability to adapt and manage complex organizational change in a fast-paced environment.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the worlds most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brands digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, were more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklrs EEO Policy and EEO is the Law.