Cuemath - Assistant Vice President - Community Operations

CUEMATH

Cuemath is a global math learning platform on a mission to make every child MathFit. We work with 3,500+ tutors across 30+ countries, scaling to 10,000 by end of 2026. Our Tutor Success team is the backbone of this mission - ensuring every tutor delivers world-class learning experiences.

The Role:

We are looking for an AVP, Community Operations to lead and own the entire tutor community lifecycle compliance, performance, engagement, communications, and day-to-day operations for 3,500+ tutors globally. This is a high-ownership leadership role reporting to the SVP, Tutor Success.

What You Will Own:

- End-to-end community operations - compliance, performance management, engagement, and communications for 3,500+ tutors teaching across 30+ countries

- Host and run tutor town halls (1,0002,000 attendees), webinars, and community engagement sessions

- Drive tutor retention by ensuring adoption of best practices, training completion, and student retention metrics

- Own the GTM for all tutor-facing initiatives - creatives, videos, WhatsApp campaigns, email communications, story publishing

- Manage consequence frameworks for non-compliance and recognition programs for high performers

- Use AI tools (Claude Code, automation platforms) for content creation, planning, data-driven decisions, and operational efficiency

- Be the strategic partner to leadership on community health, tutor sentiment, and scaling operations

Who You Are:

- 10-12 years in community management, operations, or customer success - preferably in education, ed-tech, or a tutor/teacher-facing environment

- Deep understanding of the teacher and tutor mindset - you know what motivates educators and how to build trust at scale

- Direct experience working with students, parents, or teachers in an educational setting

- Exceptional communicator - crisp writing, confident public speaking, comfortable hosting large webinars and handling difficult conversations

- Strategic thinker - you design the playbook, not just executeit

- Tech-savvy and AI-curious - comfortable adopting AI tools for daily work; willingness to learn and integrate Claude Code into workflows

- Confident, mature, and decisive - brings gravitas, can represent the team externally across geographies

- Strong customer-facing personality - builds rapport with tutors across cultures and regions

Preferred Background:

- Education, ed-tech, or learning platforms (B2C or marketplace models)

- Community management at scale (1,000+ members)

- Exposure to compliance systems, performance frameworks, or quality programs