Crossbeats - eCommerce Manager

About Us:

We are a fast-growing D2C consumer electronics brand in India, selling our products both through our own website and leading marketplaces like Flipkart. We are looking for an experienced E-commerce Manager to drive growth, profitability, and operational excellence on Flipkart Marketplace.

Key Responsibilities:

1. Flipkart Account Management:

- Manage end-to-end operations of our seller account on Flipkart.

- Optimize product listings (SEO, images, descriptions, pricing) to maximize visibility and conversions.

- Monitor competitor pricing and strategize promotions/discounts.

2. Sales Growth & Revenue Management:

- Develop and execute strategies to increase sales, improve rankings, and enhance brand presence.

- Plan and execute promotional campaigns (Big Billion Days, festivals, etc.).

- Work with Flipkart's account managers for better visibility (e.g., Flipkart Ads, Sponsored Products).

3.Inventory & Order Management:

- Ensure optimal stock levels to prevent stockouts or overstocking.

- Coordinate with logistics partners for smooth order fulfilment.

- Handle returns, refunds, and customer complaints efficiently.

4.Performance Analytics & Reporting:

- Track KPIs (traffic, conversion rate, order defect rate, etc.) and take corrective actions.

- Analyse sales data to identify trends and growth opportunities.

5.Profitability & P&L Management:

- Optimize pricing, shipping costs, and marketplace fees to maintain profitability.

- Negotiate better terms with Flipkart (commission rates, shipping subsidies).

6.Customer Experience & Reviews:

- Improve product ratings and reviews by addressing customer grievances proactively.

- Ensure high seller ratings by maintaining low cancellation rates and timely dispatch.

Skills & Qualifications:

- 3+ years of experience managing Flipkart seller accounts (preferably in consumer electronics).

- Strong understanding of Flipkart Seller Hub, algorithms, and ranking factors.

- Expertise in marketplace SEO, PPC ads, and promotional strategies.

- Analytical mindset with proficiency in Excel/Google Sheets and data-driven decision-making.

- Experience in inventory management and supply chain coordination.

- Excellent negotiation and communication skills

Requirements:

1. Can join within 15 -30 days

2. Are from Bengaluru, Karnataka

3. Should be available for F2F interview