KGTiger Corporation Reviews by Employees

JOB SUMMARY: We are looking for an experienced support CRM Specialist to join our dynamic and growing team. As a CRM Specialist you will be a key player in the optimization service we provide for clients, making recommendations to ensure the platform runs smoothly and efficiently. You will also be the primary resource to build out those recommendations. You will collaborate with various departments to ensure the CRM system meets the needs of our organization, streamline processes, and enhance customer experience. The ideal candidate should possess a strong understanding of Salesforce Service Cloud functionalities, excellent analytical skills, and a passion for delivering exceptional customer service. RESPONSIBILITIES: - Collaborate with cross-functional teams to gather requirements and customize Salesforce Service Cloud to meet business needs - Design and implement efficient workflows, automation, and business processes within the CRM system - Perform data analysis, identify trends, and provide actionable insights to improve customer engagement and retention - Provide user support, training, and documentation to ensure effective utilization of Salesforce Service Cloud by the organization - Stay up to date with Salesforce Service Cloud updates, new features, and industry best practices to propose and implement enhancements - Collaborate with IT and external vendors to troubleshoot and resolve technical issues related to Salesforce Service Cloud - Participate in CRM-related projects, such as system upgrades, integrations, and migrations QUALIFICATIONS: Total Exp: 5+ Years - 3+ years of experience in a similar role with a BPO or contact center environment or large organization - Bachelor's degree (e.g., Computer Science, Business Administration) or equivalent experience - Proven experience as a CRM Specialist, Salesforce Administrator, or similar role - Strong knowledge of Salesforce Service Cloud, including customization, configuration, and administration - Proficiency in Salesforce Lightning, Apex, Visualforce, and other related technologies is preferred - Familiarity with CRM best practices, data management, and customer service processes - Excellent problem-solving and analytical skills with the ability to translate business requirements into system solutions - Strong attention to detail and commitment to data integrity and accuracy - Effective communication and interpersonal skills to collaborate with stakeholders at various levels - Salesforce certifications, such as Salesforce Certified Administrator, are a plus - If you are a motivated and detail-oriented professional with a passion for CRM and Salesforce Service Cloud, we invite you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional customer experiences through effective CRM management Please note that this job description serves as a general guideline and additional responsibilities may be assigned based on the organization's needs.

Overseas/International

Others

CRM Specialist - BPO/Contact Center 

Job Description for CRM Specialist - BPO/Contact Center  in KGTIGER BHARAT PRIVATE LIMITED in  Overseas/International US Others for (5-9) years of experience. Apply Now!