CRM Specialist - B2B SaaS - Rewards/Loyalty/Incentives

Role & Responsibilities:

Key Responsibilities:

- Outstanding problem solving & data skills to map customer or sales funnel into a repeatable & scalable process across the company.

- Create unique data driven sales processes across the sales funnel right from MQLs to conversions to upsell/cross-sell.

- Able to build a sales pipeline, forecasting, and sales automation framework across the sales funnel.

- Should have extremely hands-on experience of mapping sales processes into workflows and bringing efficiencies & scale through sales/marketing automation tools. Streamline processes and drive best practices within the team.

- Manage the Hubspot CRM, email cadences, outbound & inbound sales processes, sales pipeline, sales growth hacks.

Ideal Candidate:

Strong RevOps / Sales Engineering Profile with end-to-end HubSpot CRM ownership.

- Mandatory Experience 1: Must have 3+ years of sales engineering / sales operations experience with atleast recent 2+ years in B2B SaaS Product companies in Rewards/Loyalty/Incentives domain.

- Mandatory Experience 2: Must have atleast recent 2+ years of expert-level, end-to-end HubSpot CRM management experience from an admin point of view, covering both the sales side and the marketing side.

- Mandatory Experience 3: Must have owned entire lifecycle management on HubSpot, having managed at least 200+ employees/users on the platform (across sales, marketing, and CSM/CAM roles).

- Mandatory Experience 4: Must have experience building sales pipeline, forecasting, and sales automation frameworks across the funnel.

- Mandatory Tech Skill 1: Must have strong data analytics, market research, and analytical skills with a data-driven approach to decision-making.

- Mandatory Tech Skill 2: Must have expert-level experience with HubSpot CRM, email cadence tools, sales data tools, sales databases, and AI tools in marketing.

- Mandatory Company: Must come from a B2B SaaS company in a similar domain - Rewards, Loyalty, or Incentives.