Free meal

Health insurance

Job/Soft skill training

Cafeteria

Professional degree assistance

Office cab/shuttle

Office gym

International/On-site exposure

Course reimbursements

Annual leaves

Rewards & recognition

Paternity leaves

Stock options

Recreational activities

Joining goodies

Life insurance

Maternity leaves

Performance bonus

Gifts on festivals

upGrad Reviews by Employees

Admission Counsellor

Academic Counsellor

Senior Associate

Business Development Executive

Sales Executive

Senior Academic Counsellor

HR Executive

Associate

Senior Admission Counsellor

Assistant Manager

Inside Sales Executive

Sales Manager

Business Development Manager

Relationship Manager

Manager

Senior Business Development Executive

Customer Service Executive

Business Development Associate

Program Manager

Program Associate

Operations Associate

Inbound Executive

Content Strategist

Senior Manager

Senior Admissions Counselor

Senior Software Engineer

IT Engineer

HR Manager

Student Success Manager

Sr. Admission Counselor

Team Manager

Senior Recruitment Specialist

Customer Success Manager

Senior Admissions Counsellor

Channel Sales Manager

Software Engineer

Operations Manager

Counsellor

Senior Executive

Deputy Manager

Recruitment Specialist

Inside Sales Specialist

HR Executive Recruiter

Project Manager

Team Lead

Quality Analyst

Product Manager

Talent Acquisition Specialist

Senior Counsellor

Education Counsellor

Academic Associate

Career Coach

Consultant

Learning Consultant

Content Writer

Operations Executive

Copywriter

Delivery Associate

Senior Sales Manager

Area Business Manager 

Recruitment Consultant

Lead Engineer

Data Analyst

Senior Business Development Manager

Associate Program Manager

Software Developer

Assistant Program Manager

Senior Associate Operations

Marketing Manager

Intern

Sales Associate

Senior Business Development Associate

Network Engineer

HR Recruiter

Process Associate

Software Engineer II

Marketing Executive

Senior Talent Acquisition Specialist

Regional Head Sales

Technical Lead

Sales Team Leader

Center Manager

Sales

Content Manager

Admission Officer

Student Counsellor

Associate Consultant

Admission Associate

Recruiter Specialist

Academic Consultant

Job Summary : - The CRM Manager will be responsible for developing and implementing customer relationship management strategies to drive business growth and optimize the lead to cash process through the CRM. - The ideal candidate will have a strong background in CRM processes, excellent analytical skills and a deep understanding of B2B customer dynamics. The role will also be responsible for ongoing optimization of the CRM platform, ensuring high levels of usage and value for money. Responsibilities : CRM (Continuous) Strategy Development - Develop and implement comprehensive CRM strategies to enhance customer acquisition, retention, and satisfaction. - Collaborate across EMEA / APAC sales, marketing, and customer services to align CRM initiatives with overall business objectives. - Optimize the lead to cash process and identify opportunities for improving customer interactions and satisfaction. Change Management: - Ensure that Calderys users and the organization adopt and embrace Salesforce to be the "cockpit" for sales teams. - Manage regular communications on Salesforce (e.g. new features); responsible for training all sales teams across EMEA and APAC by following a strong change management approach. Performance Management: - Establish KPIs to measure the effectiveness of CRM initiatives. - Regularly review and report on CRM performance (including usage), using insights to refine strategies. Data Management: - Ensure maintenance of customer / product segmentation to identify key customer / product groups and tailor strategies accordingly. Industry trends and best practices - Stay updated on the latest CRM trends, tools, and best practices in the B2B sector. - Continuously seek opportunities to innovate and improve CRM processes. Requirements: Essential: - A Bachelor's degree in computer science is preferred with a minimum of 7 years of experience. - Minimum 7 years experience with CRM software especially. Salesforce as a functional consultant in a manufacturing domain (preferred). - Experience with enterprise integration tools and ETL (extract, transform, load) tools - Salesforce certified administrator or Salesforce advanced administrator certification - Excellent presentation and Excel skills. Preferred: - Proven experience as a CRM Manager or in a similar role, preferably in a B2B environment. - Strong understanding of CRM systems and processes (Salesforce) - Experience with customer segmentation, campaign management, and customer journey mapping. - Proactive, detail-oriented, and capable of managing multiple projects simultaneously. - Proficient in Microsoft Office Suite and CRM software. - CRM Manager to have manufacturing industry experience. An ideal candidate would be the one who has been an Ex-consultant in companies like IBM, PwC, Deloitte etc, handled the CRM salesforce implementation and also has salesforce experience in a manufacturing setup

Nagpur

Maharashtra

CRM Manager - Manufacturing Domain - APAC/EMEA Region 

Job Description for CRM Manager - Manufacturing Domain - APAC/EMEA Region  in Upgrad Education Private Limited in  Nagpur Maharashtra for (7-10) years of experience. Apply Now!

CRM Manager - Manufacturing Domain - APAC/EMEA Region  | iimjobs.com