CRM Manager

About The Role

We are seeking a CRM Manager to own the end-to-end client engagement journey from initial inquiry to post-project follow-up.

This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty.

Responsibilities

- Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.

- Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.

- Maintain and optimize CRM systems (Salesforce, HubSpot, Zoho, etc.) for accurate data, segmentation, and automation.

- Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.

- Provide regular project updates, manage expectations, and proactively resolve client concerns.

- Capture feedback (surveys, testimonials) to refine service delivery.

- Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.

- Generate CRM performance reports, analyze trends, and present actionable insights.

- Implement best practices in client communication and train team members on CRM usage.

Skills Experience

- Bachelor's or master's in Business, Marketing, Communications, or a related field.

- 2-4 years of experience in CRM, Client Success, Account Management, or Customer Engagement.

- Proficiency in CRM software (Salesforce, HubSpot, Zoho, Microsoft Dynamics).

- Strong verbal written communication skills with a client-facing presence.

- Organized, detail-oriented, and capable of managing multiple priorities.

- Proactive problem-solver with a client-centric mindset.

- Passion for design, aesthetics, or creative service industries is a plus.

- Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada