We are looking for CRM Business Analysts to join our Business Technology Group (BTG), focusing on CRM & Business Applications.

This role bridges business needs with technology, ensuring CRM systems effectively support Sales and Customer Relationship Management processes.

Key Responsibilities:

CRM & Business System Administration:

- Manage and maintain CRM systems, including user access, permissions, and data integrity.

- Provide technical support to end-users, troubleshoot issues, and resolve system bugs.

- Implement CRM enhancements, customizations, and system integrations.

Data Management & Analytics:

- Ensure accuracy and consistency of customer and sales data.

- Analyze CRM data to identify trends, insights, and performance gaps.

- Develop dashboards and reports to track CRM & business performance.

Integration & Automation:

- Integrate CRM with other internal business applications and vendor systems.

- Automate CRM workflows and processes to improve efficiency.

- Support development of custom applications and CRM integrations.

Stakeholder Collaboration:

- Work closely with business and sales stakeholders to gather requirements.

- Translate business needs into technical solutions.

- Participate in project planning, execution, and implementation.

Training & Documentation:

- Create and deliver CRM training materials for users.

- Maintain system documentation, SOPs, and process guidelines.

Continuous Improvement:

- Stay updated with latest CRM, Sales, and Business Technology trends.

- Identify opportunities to enhance CRM functionality and business outcomes.

Skills & Qualifications:

Technical Skills:

- Hands-on experience with CRM & Sales Performance tools such as Salesforce, Dynamics 365, CRMNext, and Power BI.

- Strong knowledge of data management, reporting, and analytics.

- Experience with system integrations, automation tools, and APIs.

- Solid understanding of CRM-related technologies.

Business & Functional Skills:

- Strong understanding of CRM & business application processes.

- Ability to communicate technical concepts to non-technical stakeholders.

- Analytical mindset with strong problem-solving skills.

Soft Skills:

- Excellent communication and interpersonal abilities.

- Strong organizational and time management skills.

- Ability to work independently and collaboratively