CreditMitra - Product Manager

Description:

Key Responsibilities:

Product Strategy & Roadmap:

- Define and own the product roadmap for lending, insurance, and mutual fund journeys (web + app).

- Translate business goals (acquisition, approval rate, portfolio quality, cross-sell) into clear product initiatives.

- Prioritise features using data, effortimpact, and stakeholder inputs.

Digital Lending (LOS/LMS Journeys):

- Design and improve journeys for loan application, KYC, underwriting, e-mandate, disbursal and repayment.

- Work with credit/risk teams to implement policies, rule engines and bank statement analysis / bureau integrations.

- Coordinate with NBFC / bank partners for product specs, APIs, and compliance requirements.

- Insurance & Mutual Fund Journeys

- Build and optimise journeys for insurance (life/health/general) and mutual fund products from lead to policy/order completion.

- Work with IRDAI / SEBI / AMFI-compliant partners and platforms for product listing, quotes, journeys and post-sale flows.

- Enable cross-sell and upsell flows from lending customers to insurance/MF and vice versa.

- Requirement Gathering & Documentation

- Convert business problems into clear PRDs, user stories and acceptance criteria for the tech team.

- Maintain up-to-date process flows, API specs (in coordination with tech) and configuration documents.

Execution with Tech & Design:

- Work closely with engineering, QA and design to deliver features on time and with high quality.

- Conduct UAT, sanity checks and ensure smooth releases across web and app.

- Continuously refine UX to reduce drop-offs and improve conversions.

Data, Analytics & Optimization:

- Track key metrics: funnel drop-offs, approval rates, TAT, NPS, collection behaviour, cross-sell uptake, etc.

- Use data and customer feedback to identify issues and drive A/B tests and improvements.

Compliance, Risk & Operations Alignment:

- Ensure products are aligned with RBI, IRDAI, SEBI/AMFI guidelines and partner requirements.

- Work with operations, collections and customer support teams to build internal tools and dashboards for smooth servicing and tracking.

- Stakeholder & Vendor Management

- Liaise with external partners (NBFCs, insurers, brokers, MF platforms, KYC providers, bureaus, PGs) for integrations and enhancements.

- Run regular reviews with business, marketing and leadership on product performance and roadmap.

Required Qualifications & Experience:

- 3 - 6 years of experience as a Product Manager / Associate Product Manager in fintech / banking / insurance / investments.

- Strong understanding of at least one of the following (and willingness to learn the others):

- Digital lending (personal loans / consumer loans)

- Insurance distribution (web/app journeys, POSP/corporate agent model)

- Mutual fund distribution / investment products

- Experience working with tech teams, APIs, mobile/web products.

- Ability to write clear PRDs/user stories and work in agile/sprint-based environments.