CreditMitra - Manager - Human Resources

Key Responsibilities

1. HR Strategy & Business Partnering

- Act as a business partner to founders and functional heads (Credit, Tech, Product, Collections, Operations, Marketing).

- Understand manpower needs and create annual and quarterly hiring plans.

- Support organisation design as the team scales.

2. Talent Acquisition & Onboarding

- Manage end-to-end recruitment for all roles - sourcing, screening, interviews, offers, and joining.

- Build and manage relationships with consultants, job portals, and campuses.

- Drive a smooth onboarding & induction process for new joinees and ensure proper documentation.

3. HR Operations & Compliance

- Maintain and update employee records, HRMS, attendance, and leave management.

- Coordinate payroll inputs with Finance (CTC structure, variable pay, incentives, deductions, etc.).

- Ensure compliance with applicable labour laws and HR policies (PF, ESI, Shops & Establishment, POSH, etc.).

4. Performance Management & Engagement

- Implement and manage KRA / KPI-based performance review cycles.

- Support managers in goal setting, performance feedback and improvement plans.

- Plan and execute employee engagement initiatives to maintain a positive and performance-driven culture.

5. Policies, Processes & Culture

- Draft, implement and periodically update HR policies, employee handbook and SOPs suited for a fintech environment.

- Promote a culture of ownership, accountability, and transparency aligned with CreditMitra's values.

- Handle employee queries, grievances and conflict resolution in a fair and professional manner.

6. Training & Development

- Identify training needs across functions (credit, collections, sales, customer support, etc.).

- Coordinate internal and external trainings, especially for soft skills, compliance and functional capability building.

7. Reporting & Analytics

- Maintain HR dashboards and MIS - headcount, attrition, hiring TAT, attendance, performance summary etc.

- Provide regular reports and insights to management for decision making.

Qualifications & Experience

- 5-8 years of experience in HR, with at least 2-3 years in a manager / lead role.

- Prior experience in fintech / NBFC / BFSI / startup environment preferred.

- Strong understanding of HR operations, compliance, recruitment and performance management.

- Hands-on experience with HRMS / payroll and working with cross-functional teams.

- Excellent communication, stakeholder management, and problem-solving skills.