Creditas Solutions - Solutioning Specialist

Description:

Role: Solutioning Specialist

Level: Senior Manager / AVP

Department: Product & Client Solutions

Role Overview:

The Solutioning Specialist will be responsible for translating business and client requirements into detailed workflows, product documents, and presentation decks. The role demands strong analytical, communication, and documentation skills with the ability to work across internal teams (tech, data, marketing) and external banking stakeholders.

They will drive solution design, requirement drafting, product positioning, and demo preparation across multiple fintech projects with top banks (IndusInd, Yes Bank, etc.).

Key Responsibilities:

1. Requirement Analysis & Translation :

- Understand business objectives, client requirements, and pain points.

- Translate them into structured workflows, journey maps, and solution documents.

- Work closely with client teams to capture specifications accurately.

2. Solution Design & Documentation :

- Create detailed solution notes, BRDs, SRS, and functional specifications.

- Prepare high-quality presentations and proposal decks for client discussions.

- Collaborate with tech and data teams to validate feasibility and timelines.

3. Demo & Prototype Development :

- Build demo flows (voice bot, AI bot, CPaaS, CRM, etc.) for client meetings.

- Coordinate with the product and tech teams to simulate end-to-end journeys.

- Continuously improve demos based on client feedback and performance.

4. Client & Internal Coordination :

- Act as a single point of contact between product, sales, and marketing teams for solutioning discussions.

- Work with data teams for insights, base preparation, and reporting alignment.

- Collaborate with marketing for content alignment on solution decks and campaigns.

5. Strategic Support :

- Support pre-sales and proposal activities for new products and bank pitches.

- Maintain repository of all solution documents, templates, and client decks.

- Identify opportunities for automation and improvement within existing workflows.

Key KPIs / Performance Metrics:

Category KPI Description Target / Expectation

Documentation Quality Accuracy, structure, and clarity of BRDs, solution decks, and demos 100% client-ready outputs with <5% rework

Turnaround Time Time taken to deliver solution documents and decks post client briefing Within 4872 hours for most asks

Stakeholder Feedback Quality of internal and external stakeholder satisfaction Positive feedback from 90% of stakeholders

Solution Adoption % of approved solutions moved into implementation >70% conversion of proposed solutions

Cross-Team Collaboration Efficiency in coordinating with tech, data, and marketing On-time inputs and aligned deliverables

Innovation & Initiative New ideas or enhancements proposed for solution design At least 12 per quarter

Ideal Candidate Profile:

7-10 years of experience in product, solutioning, or pre-sales roles within BFSI / Fintech / SaaS.

Strong understanding of digital banking journeys, CPaaS, AI/ML-based solutions, CRM systems, and campaign platforms.

Excellent communication, documentation, and presentation skills.

Ability to work cross-functionally in a fast-paced, multi-project environment.

Proficiency in MS PowerPoint, Excel, Figma, or journey mapping tools.

Prior experience with banking clients preferred.