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SVP / Head - Operations Who we are: Kisetsu Saison Finance (KSF) is a digital neo-lending NBFC operating across the Consumer and SME lending verticals both directly as well as through our fintech and digital ecosystem partners. We are on a mission to help address India's credit gap in a meaningful way, and create an enduring franchise along the way. Since our launch in India in late 2019, we have established ourselves as one of India's fastest growing NBFCs with a portfolio of Rs 6000cr, and the fastest to get to AAA rating. KSF is wholly owned by Credit Saison, a Tokyo-listed financial institution. It is Japan's 3rd largest credit card issuer and has a track record of over 70 years. As the Head of Operations, the role is to oversee and manage all operational aspects of the business to ensure smooth and efficient functioning: 1. Strategic Planning: Develop and implement operational strategies aligned with the overall business objectives. This involves analyzing market trends, identifying opportunities for improvement, and creating plans to optimize operational efficiency. 2. Process Improvement: Continuously evaluate existing operational processes, procedures, and systems to identify areas for improvement. Implement changes to streamline workflows, enhance productivity, reduce costs, and improve customer experience. 3. Risk Management: Identify operational risks and develop risk mitigation strategies to ensure compliance with regulatory requirements and minimize potential losses. Implement effective internal controls, monitor operational risk indicators, and establish contingency plans. 4. Team Leadership: Lead and manage a team of operations professionals, providing guidance, support, and motivation. Set performance objectives, conduct regular performance reviews, and facilitate training and development programs to enhance the team's skills and capabilities. 5. Relationship Management: Collaborate with internal stakeholders, such as senior management, finance, compliance, and IT departments, to ensure seamless coordination and alignment of operational activities. Additionally, maintain relationships with external parties, such as vendors, service providers, and regulatory bodies. 6. Technology and Systems: Oversee the implementation and maintenance of technology systems and platforms that support operational functions. This may include core LMS systems, transaction processing platforms, risk management tools, and reporting systems. 7. Compliance and Regulatory Oversight: Stay updated with applicable laws, regulations, and industry best practices. Ensure adherence to regulatory requirements and internal policies and procedures. Implement and maintain compliance programs, conduct audits, and respond to regulatory inquiries. 8. Performance Monitoring and Reporting: Develop and monitor key performance indicators (KPIs) to assess operational performance. Generate reports and present findings to senior management, highlighting achievements, areas for improvement, and recommendations for enhancing operational effectiveness. 9. Customer Service: Work closely with the customer service teams to ensure high-quality service delivery. Establish service level agreements, monitor customer satisfaction levels, and implement initiatives to enhance customer experience. 10. Continuous Learning: Stay abreast of industry trends, emerging technologies, and advancements in operational practices. Attend conferences, workshops, and training sessions to enhance your knowledge and skills related to financial services operations.

Mumbai

Navi Mumbai

Credit Saison - SVP/Head - Operations 

Job Description for Credit Saison - SVP/Head - Operations  in KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED in  Mumbai Navi Mumbai for (15-20) years of experience. Apply Now!

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