Description:

Job Title: Associate Director Training (RCM)

Department: Training (RCM)

Company Profile:

Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise in Receivables Management, Healthcare RCM, Technology Platforms, and Contact Center verticals. Credence services leading telecommunication, healthcare, and media companies in the United States. Healthcare providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories.

Credence Group Companies:

Credence Resource Management, LLC Provides Receivables Management and voice-based BPO services.

Innoval Global Solutions, LLC & Medstat Inc Provide RCM services to healthcare providers.

iValuate Global Technologies Provides technology platforms that enhance productivity and compliance for creditors and healthcare providers.

Headquartered in Dallas, Texas, with delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona; and Pune, India.

Website: www.credencegs.com

Careers: www.credencegs.com/careers

Roles & Responsibilities:

- Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.

- Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.

- Lead, mentor, and manage the training department, including trainers and learning professionals, to ensure consistent delivery of training across all service lines.

- Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.

- Collaborate with SMEs to create specialized content for different roles within the RCM process.

- Stay current with healthcare industry and RCM technology trends to ensure training materials are up-to-date.

- Analyze operational performance metrics to identify training gaps and develop targeted programs to improve performance.

- Monitor training effectiveness through assessments, feedback, and KPIs to drive business outcomes.

- Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement.

- Oversee onboarding and upskilling programs for new and existing employees.

- Tailor training programs to client-specific requirements and serve as a key point of contact for client training needs.

- Ensure training programs adhere to healthcare regulations, compliance standards (e.g., HIPAA), and accreditation requirements.

- Lead certification programs for employees in relevant areas of RCM, including coding and compliance.

- Manage the training department budget and allocate resources efficiently.

- Evaluate and incorporate training technologies (LMS, virtual tools) to enhance program delivery.

Candidate Requirements:

Education:

- Bachelors degree in Healthcare Management, Business Administration, or related field.

- Masters degree is a plus.

Experience:

- Minimum 10 years of experience in training, learning, or development in BPO or healthcare.

- At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services.

- In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.

- Experience with Learning Management Systems (LMS) and digital learning platforms.

Skills:

- Training & Development, Learning & Development, LMS, Revenue Cycle Management, RCM, Healthcare Billing, Medical Coding, Compliance, Training Strategy, Onboarding, Upskilling, Performance Improvement, Leadership, Team Management, Project Management, Client-Focused Training, Analytical Skills, Budget Management, Resource Management, Healthcare BPO, Healthcare Industry Knowledge